Customer Support
Get help with orders, shipping, and returns. Visit the Cronk Nutrients Customer Support Center for fast answers and friendly assistance.
What should I do if my package is delayed or tracking hasn’t updated?
If tracking shows no updates, reach out to the carrier first then contact us at [email protected]. We’ll will follow up with the courier and ensure your order arrives safely.
What should I do if my package is delayed or tracking hasn’t updated?
If tracking shows no updates, reach out to the carrier first then contact us at [email protected]. We’ll will follow up with the courier and ensure your order arrives safely.
Customer SupportCan I get a discount code for Cronk Nutrients?
Yes, here's every way to save on Cronk Nutrients: 10% off your first order, 30% off every order with the Cultivators Club, plus seasonal promo codes.
Customer SupportHow can I apply for a Cronk Nutrients sponsorship?
Apply for Cronk Nutrients sponsorships by emailing [email protected] with your grow or content details.
Customer SupportMy Cronk Nutrients arrived frozen — what should I do?
If your Cronk Nutrients arrive frozen, let them thaw at room temperature, then shake well before use. Avoid direct heat and store at room temp moving forward.
Customer SupportHow long does it take for my Cronk Nutrients order to ship?
Cronk Nutrients orders ship in 1–2 business days and arrive in 3–7 days. Tracking info is emailed once your order ships.
Customer SupportMy tracking number says “Label Created” but hasn’t updated — what does that mean?
“Label Created” means your order is ready but not yet scanned by the courier. Tracking updates appear within 24–48 hours.
Customer SupportWhat should I do if my Cronk Nutrients order arrives damaged or leaking?
Report damaged or leaking items within 7 days by emailing [email protected] with photos for a quick replacement.
Customer SupportCan I return or exchange Cronk Nutrients?
You can return unopened Cronk Nutrients within 30 days of delivery. Here's exactly how to start a return, what qualifies, and what to expect on your refund.
Customer SupportMy order is missing an item — what should I do?
Missing an item? Check for multiple shipments or email [email protected] — we’ll resolve it right away.
Customer SupportDo you offer free shipping or discount codes?
Yes! Cronk Nutrients offers free shipping on orders over $99.99 USD in the United States.